Venkat Maddali is the Global Head of Site Reliability Engineering (SRE) at Medallia, overseeing the strategy and execution of the company's global SRE, Observability (O11Y), and Production Services divisions. This includes managing Developer Productivity, SDLC Pipelines, and Automations across Medallia's teams in the US, Argentina, EU, Australia, and India. Venkat's work focuses on ensuring that Medallia's systems operate with maximum efficiency and uptime while maintaining cost-effectiveness.