Eswaran Balakrishnan is an accomplished Techno-Product Leader with over 24 years of industry experience. As the AI Platform Product Lead at Fidelity, he oversees the development of AI solutions that drive business value and enhance customer experiences across web, mobile, and voice channels, with a focus on using machine learning and AI technologies at scale. Previously, he led DevOps and MLOps practices at Fidelity, coached agile teams at JPMorgan Chase, and drove large-scale technology initiatives during his long tenure at Cognizant.